BPM GOES MAINSTREAM

BUSINESS PROCESS MANAGEMENT CAN BOOST PRODUCTIVITY AND IMPROVE WORKFLOW, BUT IT REQUIRES AN ORGANIZATIONAL COMMITMENT TO CHANGE.

BUSINESS PROCESS MANAGEMENT technology is increasingly popular, with a majority of enterprises saying they have BPM projects in the works, according to a pair of recent surveys: one conducted jointly by IT services provider Virtusa and PRTM Management Consultants, and the other carried out by Forrester Research.

But implementing BPM is no slam dunk. It requires real process change to succeed. In fact, Forrester Research recently found that a majority of the IT professionals it surveyed report hit-or-miss BPM results more akin to three-pointers than …